Telenow

What is Telenow?

Telenow positions itself as "Your AI call center: answers every call, 24/7." It is a platform for building and running AI voice and chat agents that handle inbound calls and outbound campaign dials, using your own phone number. The stated pitch is a call center run by AI: free to try, no card required, and no seats to buy.

The product is built on third-party AI and voice infrastructure the company lists as OpenAI, Anthropic, Gemini, Groq, Azure OpenAI, AWS Bedrock, OpenRouter and Deepgram. Tools and channels referenced on the site include AI & voice models, prompts and orchestration, speech and voice, telephony, CRM, database, knowledge base, calendar, payments and WhatsApp.

How Telenow works

The platform describes a switchboard layer: every inbound call and every campaign dial lands there first, with the claim of no queue, no busy tone and no voicemail. One AI agent is then started on demand for that call. It listens, decides and acts for that caller alone, and shuts down when the call ends.

Around the conversation, the agent is described as connecting to systems: it reads the caller's CRM history before it speaks and writes the outcome back when the call ends; it checks real calendar availability and books the slot while the caller is still on the line; it can send a payment link or take payment mid-call and record it against the account; it answers from your own documents, menus and policies via a knowledge base; and it can send a WhatsApp confirmation before the caller hangs up. Anything the agent should not decide alone is warm-transferred to your team with a full transcript and context.

Agents can be built in two ways: as a single-prompt agent or as a multi-step flow. The agent builder exposes fields such as agent name, opening line, brain (model), voice, language, knowledge files, and tools and apps. It also shows a live per-minute estimate (the example on the page reads ₹3.43/min covering model, speech, voice and telephony) and a response latency figure (example: ~700 ms from caller stopping to agent speaking), plus a test function.

Main features

• Agent builder with single-prompt and multi-step flow modes, agent versioning and agent templates.
• Ready-made agents organised by category, each showing cost per minute and offering a live two-way test call. Categories listed include Sales, Customer support, Appointments & scheduling, Operations & collections, Surveys & feedback, Insurance and Legal.
• Platform tooling described as post-call analysis, pricing & latency visibility, an app marketplace and voice cloning.
• Knowledge bases (RAG) and integrations: connectors, database tools for agents, external backends and API scopes.
• Telephony: phone numbers, provider setup guides (Exotel, App Bazaar, Tata Tele Smartflo), SIP trunking and carrier BYOC.
• Channels: phone, programmatic web calls (Web-call API and WebSocket), an embeddable widget, Chat API, and WhatsApp with templates, media, interactive messages, broadcasts and webhooks.
• Operations: outbound campaigns, Do-Not-Call (DNC), consent & PII policy, caller memory, call destinations, analytics & wallboard, audit log, usage & billing and concurrency limits.
• Developer surface: API reference, SDKs for Web/React, React Native and backend (Node & Python), webhook management, plus Zapier, Make, n8n and viaSocket integrations. Documentation pages are also offered as raw Markdown via llms.txt for AI assistants.

Pricing

The supplied pages indicate a usage-based model rather than seat-based pricing: "Free to try · no card · no seats to buy · runs on your own phone number," and ready-made agents are labelled "Pay only for what you run." The agent builder shows a live per-minute cost estimate that bundles model, speech, voice and telephony (example shown: ₹3.43/min). A Pricing page and Usage & billing documentation exist in the navigation, but the supplied content does not list specific plan tiers, included minutes or rates. Exact pricing should therefore be treated as unverified from these pages.

Common use cases

Use cases shown on the site span sales and support operations. Named examples include an outbound lead qualifier that screens on Budget, Authority, Need and Timeline and routes hot leads to a human; a real-estate site-visit booker that qualifies on budget, configuration and location, then sends confirmation and location over WhatsApp; an outbound SDR flow with a global objection handler for price, timing or incumbent objections; Tier-1 IT helpdesk triage that raises a ticket with the right priority; a product FAQ assistant answering from a knowledge base; and a smart IVR receptionist that accepts keypresses or natural speech. An agent builder example shows a clinic front desk agent handling booking, rescheduling and timing questions across Hindi and English.

Limitations

• Pricing detail is absent. The supplied pages give per-minute examples and a "free to try" claim but no plan tiers or published rates.
• Vendor-supplied figures. The ~700 ms latency and per-minute cost examples are presented by the vendor, not independent benchmarks.
• Compliance requires review. Docs cover TCPA, DNC, A2P 10DLC and GDPR/DPA, but the supplied content does not detail requirements; obligations vary by jurisdiction and use case.
• Numeric operational limits are not shown. Concurrency limits, quotas and rate limits are documented topics, but values are not given here.
• Setup effort varies. Telephony setup differs by provider and includes SIP trunking and BYOC, implying configuration work beyond the agent itself.
• Output depends on inputs. Knowledge-grounded answers rely on your own documents and connected systems being accurate and current.
• No uptime or SLA figures appear on the supplied pages.
• Voice cloning is offered, but governance and consent handling for cloned voices are not described in the supplied content.

Summary

Telenow is an AI call center platform for inbound and outbound voice and chat agents, positioned as answering every call 24/7 on your own phone number. Its differentiators as described are per-call on-demand agents, deep connections to CRM, calendar, payments, knowledge base and WhatsApp, warm human transfer with context, and a developer-oriented stack with APIs, SDKs, campaigns, DNC handling and analytics. Pricing is usage-based with a free trial; specific rates are not published on the supplied pages.