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ModAI is an intelligent AI-powered support bot designed specifically for Discord communities. It aims to revolutionize how server administrators handle user inquiries by automating responses to a significant portion of support tickets. By training on your unique business knowledge base, website content, and even past Discord conversations, ModAI can understand and answer user questions with remarkable accuracy, freeing up human moderators and support staff to focus on more complex issues.
ModAI acts as a virtual support agent within your Discord server. It integrates seamlessly with your existing support channels, automatically detecting and responding to user queries. Its core functionality revolves around understanding your provided documentation and data to deliver relevant, context-aware answers, thereby reducing the workload on your team and improving response times for your community members.
ModAI offers a robust set of features to enhance Discord support:
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Upload documents, FAQs, or let ModAI scrape your website to build a comprehensive knowledge base that the AI understands contextually.
ModAI automatically handles incoming support tickets, providing instant answers and intelligently escalating complex issues to your human team.
Supports over 30 languages, allowing users to ask questions and receive answers in their preferred language, regardless of your knowledge base language.
Provides detailed analytics on support efficiency, response times, cost savings, and customer satisfaction metrics.
Offers a free plan perfect for small communities, with options for premium and enterprise solutions for growing and large communities.
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