Guzli

What is Guzli?

Guzli is an AI agent platform focused on customer experience (CX) and support. According to its homepage, it provides conversational agents that meet customers across chat, email, and voice to resolve issues end to end and increase revenue. The product is positioned as 'the leading AI agent for CX' and includes support, sales, and product guidance agents. It lists industries such as technology, travel & hospitality, retail & e-commerce, financial services, education, fitness & wellness. Use cases include customer support agent and sales agent. The platform also references procedures, helpdesk, copilot, and outreach email and voice campaigns.

How Guzli works

The homepage outlines an agent lifecycle with four steps: Build, Test, Deploy, and Optimize.

• Build: connect data sources, define the agent's role, and set guardrails. No code is required; the page says agents can be ready in minutes.
• Test: run real customer scenarios before going live. Validate accuracy, brand consistency, and edge case handling across every channel.
• Deploy: publish the agent across chat, WhatsApp, email, Slack, and more with a single click. The page says it goes live instantly.
• Optimize: track resolution rates, review escalations, and refine instructions. The agent improves with every conversation. The homepage demo shows an agent built from a website URL, help center articles, Notion, and Google Drive. Procedures can include order return and refund, order status lookup, upgrade plan, cancel subscription, and product exchange. A demo agent can look up orders, change plans, and book calls. Guzli also says it can connect to Claude and ChatGPT via MCP.

Main features

• Agent building and lifecycle: build, deploy, and optimize AI agents.
• Procedures: train the agent like a new teammate.
• Helpdesk: hand off complex issues to humans.
• Copilot: ask conversations what customers need.
• Outreach: email campaigns and voice campaigns.
• Support agent: resolve complex support queries across live chat, email, phone, Slack, and more.
• Sales agent: engage prospects, answer product questions, and guide conversations toward revenue.
• Product guidance agent: help customers find information and understand products with an on-brand voice.
• Channels: chat, WhatsApp, email, Slack, phone, and voice.
• Integrations: calendar and email integrations on Hobby; CRM integrations, API access, and webhooks on Standard; Zapier and webhooks on Pro.
• Analytics: advanced analytics on Pro, plus Copilot.
• Add-ons: remove branding, custom domain, extra agent, and additional message credits.
• Claimed outcomes: the homepage cites 2.2x merchant closed-won lift, 87% resolved without handoff, -41% time to first reply, and a 4.8-star CSAT across 9 markets. It also shows a 4.8 rating.

Pricing

Guzli's pricing page lists chat plans and voice minutes. Plans are billed yearly and save 20%; voice and add-ons are billed separately. Voice minutes are billed as used.

• Hobby: $39/month billed yearly. Voice is not included. It includes everything in Free, 1,000 message credits/month, full website import plus 25 files, 10 MB knowledge storage, all file formats, custom AI personality and tone, calendar and email integrations, and priority email support.
• Standard: $119/month billed yearly. Voice is $0.16/min talk and $0.05/min transfer. It includes everything in Hobby, 2 AI agents, 12,000 message credits/month, unlimited knowledge sources, 50 MB knowledge storage, 3 members, API access and webhooks, and CRM integrations.
• Pro: $399/month billed yearly. Voice is $0.14/min talk and $0.04/min transfer. It includes everything in Standard, 40,000 message credits/month, 10 members, advanced analytics, Zapier and webhooks, and priority support.
• Enterprise: custom limits and rates, unlimited agents, and a demo booking. Add-ons: message credits at $12 per 1,000; remove branding at $29 per workspace/month; custom domain at $19 per domain/month; extra agent at $39. Voice starts from $0.14/minute. The page provides an example estimate, but final totals depend on usage and add-ons.

Common use cases

• Customer support: resolve complex support queries across live chat, email, phone, Slack, and more.
• Sales: engage prospects, answer product questions, and guide conversations toward revenue.
• Product guidance: help customers find information and understand products.
• Outreach: run email campaigns and voice campaigns.
• Procedures: handle order return and refund, order status lookup, upgrade plan, cancel subscription, and product exchange.
• Industry fit: technology, travel & hospitality, retail & e-commerce, financial services, education, fitness & wellness.
• Helpdesk handoff: route complex issues to human agents.
• Copilot: ask conversations what customers need.

Limitations

• Hobby does not include voice; voice is available on eligible plans and billed by the minute.
• Plans are billed yearly. Voice and add-ons are billed separately, and voice minutes are billed as used.
• Message credits and storage/member limits apply: Hobby 1,000 credits/month and 10 MB storage; Standard 12,000 credits/month, 50 MB storage, 3 members; Pro 40,000 credits/month, 10 members.
• Add-ons cost extra: branding removal $29/workspace/month, custom domain $19/domain/month, extra agent $39, message credits $12 per 1,000.
• Enterprise pricing is not published; custom limits and rates require a demo.
• The pricing page references a Free plan but does not publish its full pricing or limits.
• The supplied pages do not specify security, compliance, data residency, or service-level details.
• Homepage performance metrics are vendor-reported and not independently verified in the supplied pages.

Summary

Guzli is an AI agent platform for customer experience and support, covering chat, email, and voice. It provides a lifecycle for building, testing, deploying, and optimizing agents, along with procedures, helpdesk handoff, copilot, and outreach tools. Published plans include Hobby at $39/month, Standard at $119/month, and Pro at $399/month, billed yearly, with voice minutes and add-ons billed separately. Enterprise offers custom limits. The platform targets support, sales, product guidance, and outreach across several industries. Before choosing a plan, teams should review voice costs, message credits, add-on pricing, and the lack of published enterprise and security details.