What are Thena's pricing options and free plan limitations?

Thena offers a free plan with basic features for up to 10 users and 1,000 tickets per month, including Slack & email support and account management. Paid plans offer more advanced features like AI web chat, AI agent studio, and APIs.

How does Thena integrate with existing B2B support channels and tools?

Thena integrates with various B2B channels like Slack, email, and chat. It allows for auto-triage and routing of tickets, building a unified support hub, and automating B2B support tasks. It also offers integrations with popular apps and robust account tracking.

How does Thena's AI help customer support teams be more efficient?

Thena's AI agents can handle repetitive tasks, respond to customers, apply fields, create tickets, and escalate issues instantly. This allows human agents to focus on complex problems and strategic initiatives, improving overall team efficiency.

Can Thena be used for broadcasting company-wide announcements or product updates?

Yes, Thena provides multi-channel broadcasts to share product updates and announcements across Slack, Teams, and email. It allows for precise targeting for every account, ensuring the right message reaches the right audience.

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Thena

Thena: AI-powered customer support platform for B2B teams. Unify Slack, email, and chat for seamless issue resolution.

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Introduction

Overview

Thena is a comprehensive AI-powered customer support platform designed specifically for B2B teams. It aims to streamline and automate customer support operations by unifying communication channels such as Slack, email, and chat into a single, efficient workflow. The platform leverages AI to handle repetitive tasks, route inquiries, and provide instant responses, allowing support teams to focus on complex issues and build stronger customer relationships.

What is Thena?

Thena is more than just a ticketing system; it's an intelligent support hub that integrates seamlessly with the tools B2B teams already use. It transforms customer interactions across various platforms into trackable tickets, automates routing and responses, and provides a centralized knowledge base. With its AI-driven approach, Thena empowers businesses to deliver exceptional customer experiences at scale.

Key Benefits

Unified Omnichannel Support: Manage all customer interactions from Slack, email, and chat in one place.
AI-Powered Automation: Automate ticket triaging, routing, and responses to save time and reduce manual effort.
Enhanced Agent Efficiency: Free up human agents to handle complex issues by outsourcing repetitive tasks to AI.
Scalable B2B Support: Designed to handle the unique needs of B2B customer support, from provisioning to renewals.
Actionable Insights: Gain valuable data on support performance and customer satisfaction to drive improvements.

Main Features

Thena offers a robust set of features to optimize B2B customer support:

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Information

Websitethena.ai
Published date2025/11/04

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Key Features

💬

Omnichannel Support Unification

Unify customer conversations from Slack, email, and chat into a single, streamlined support workflow for efficient issue resolution.

🤖

AI-Powered Automation & Agents

Leverage AI agents to automate repetitive tasks like responding to customers, creating tickets, and escalating issues, freeing up human agents for complex problem-solving.

➡️

Auto-Triage & Routing

Automatically triage and route incoming tickets to the appropriate teams or agents using customizable boards and intelligent routing rules.

📚

Customizable Support Hubs

Build and maintain branded public or private help centers to consolidate support content, FAQs, and knowledge base articles for customers.

🔗

App Integrations

Integrate with essential B2B tools and apps, enabling AI agents to manage data, interact with APIs, and enhance support capabilities.

👥

Pros & Cons

Pros

Comprehensive omnichannel support solution for B2B teams.
Powerful AI automation for ticketing and customer responses.
Seamless integration with Slack and other B2B communication tools.
Scalable platform with features for growing businesses.
Offers a free plan to get started.

Cons

Use Cases

1Unifying customer support across Slack, email, and chat channels.
2Automating ticket triaging, routing, and initial customer responses.
3Providing a centralized knowledge base for customer self-service.
4Enhancing agent productivity by offloading repetitive tasks to AI.
5Tracking and managing customer accounts and their support history.

Who Should Use This?

👤B2B Customer Support Teams
👤SaaS Companies
👤Startups
👤Small to Medium Businesses
👤Customer Success Managers

Frequently Asked Questions

Product Information

Pricing Model

Supported Platforms

Web

Slack Integration

MS Teams Integration

Supported Languages

English

Account & Customer Tracking

Centralize customer data and interaction history across all channels, providing a comprehensive view for both human and AI agents.

Limited free plan features

Primarily focused on B2B, may not suit all business types

Advanced features require higher-tier plans

💎 Freemium

Thena