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Thena: AI-powered customer support platform for B2B teams. Unify Slack, email, and chat for seamless issue resolution.
Thena is a comprehensive AI-powered customer support platform designed specifically for B2B teams. It aims to streamline and automate customer support operations by unifying communication channels such as Slack, email, and chat into a single, efficient workflow. The platform leverages AI to handle repetitive tasks, route inquiries, and provide instant responses, allowing support teams to focus on complex issues and build stronger customer relationships.
Thena is more than just a ticketing system; it's an intelligent support hub that integrates seamlessly with the tools B2B teams already use. It transforms customer interactions across various platforms into trackable tickets, automates routing and responses, and provides a centralized knowledge base. With its AI-driven approach, Thena empowers businesses to deliver exceptional customer experiences at scale.
Thena offers a robust set of features to optimize B2B customer support:
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Unify customer conversations from Slack, email, and chat into a single, streamlined support workflow for efficient issue resolution.
Leverage AI agents to automate repetitive tasks like responding to customers, creating tickets, and escalating issues, freeing up human agents for complex problem-solving.
Automatically triage and route incoming tickets to the appropriate teams or agents using customizable boards and intelligent routing rules.
Build and maintain branded public or private help centers to consolidate support content, FAQs, and knowledge base articles for customers.
Integrate with essential B2B tools and apps, enabling AI agents to manage data, interact with APIs, and enhance support capabilities.
Centralize customer data and interaction history across all channels, providing a comprehensive view for both human and AI agents.
