Stonly

Overview

Stonly is a cutting-edge knowledge management platform designed to revolutionize customer service by enabling faster, more efficient, and personalized support. It empowers businesses to create interactive guides, comprehensive knowledge bases, and leverage AI to enhance both customer self-service and agent performance. By centralizing knowledge and automating processes, Stonly helps reduce support tickets, decrease resolution times, and minimize training periods for support staff.

What is Stonly?

Stonly is a robust platform that goes beyond traditional knowledge bases. It allows you to build interactive guides, step-by-step tutorials, and AI-powered solutions that address customer inquiries and complex processes effectively. The platform is built to integrate seamlessly with your existing tools, ensuring that knowledge is accessible exactly when and where it's needed, whether for customers seeking self-service options or for support agents handling tickets.

Key Benefits

• Enhanced Customer Self-Service: Empower customers to find answers and resolve issues independently through intuitive, interactive guides.
• Improved Agent Efficiency: Equip support agents with instant access to accurate information and guided processes, reducing resolution times and errors.
• Reduced Support Costs: Significantly decrease the volume of support tickets and the need for extensive agent training.
• Consistent Support Quality: Ensure reliable and accurate information delivery across all support interactions.

Main Features

Stonly offers a suite of powerful features to manage knowledge at scale:

• Interactive Guides: Create dynamic, step-by-step guides that adapt to user needs.
• AI-Powered Knowledge Base: Utilize AI to provide instant, accurate answers based on your verified knowledge content.
• Seamless Integrations: Connect with essential tools like Zendesk, Salesforce, and ServiceNow.
• Analytics and Reporting: Gain insights into knowledge base performance and user behavior.
• Content Management Tools: Features like versioning, access rights, and collaboration tools ensure efficient knowledge management.

Who Should Use It?

Stonly is ideal for customer support teams, IT departments, customer success managers, and businesses of all sizes aiming to optimize their support operations, improve customer satisfaction, and reduce operational costs. It's particularly beneficial for companies with complex products or processes that require clear, guided assistance.