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Stonly: AI-powered knowledge platform for faster customer service, enabling self-service and agent efficiency.
Stonly is a cutting-edge knowledge management platform designed to revolutionize customer service by enabling faster, more efficient, and personalized support. It empowers businesses to create interactive guides, comprehensive knowledge bases, and leverage AI to enhance both customer self-service and agent performance. By centralizing knowledge and automating processes, Stonly helps reduce support tickets, decrease resolution times, and minimize training periods for support staff.
Stonly is a robust platform that goes beyond traditional knowledge bases. It allows you to build interactive guides, step-by-step tutorials, and AI-powered solutions that address customer inquiries and complex processes effectively. The platform is built to integrate seamlessly with your existing tools, ensuring that knowledge is accessible exactly when and where it's needed, whether for customers seeking self-service options or for support agents handling tickets.
Stonly offers a suite of powerful features to manage knowledge at scale:
Stonly is ideal for customer support teams, IT departments, customer success managers, and businesses of all sizes aiming to optimize their support operations, improve customer satisfaction, and reduce operational costs. It's particularly beneficial for companies with complex products or processes that require clear, guided assistance.
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Create interactive, step-by-step guides and articles that help customers and agents resolve issues more effectively than standard knowledge bases.
Leverage AI to provide accurate, context-aware answers based on your verified knowledge content, improving self-service success rates.
Integrate Stonly seamlessly with your existing CRM and support tools like Zendesk, Salesforce, and ServiceNow for a unified workflow.
Empower support agents with the right information and guided processes directly within their workflow, reducing resolution time and errors.
Analyze knowledge base performance, user engagement, and identify areas for improvement with robust analytics and reporting tools.
