Smith.ai

Smith.ai is a comprehensive virtual receptionist service that combines the power of AI with the nuance of human agents to provide 24/7 call handling, intake, and scheduling solutions for businesses of all sizes. It aims to help businesses grow faster by capturing more leads, closing more deals, and retaining more clients through efficient and professional communication management.

The platform offers a flexible approach, allowing businesses to choose between an AI-first model, a human-first model, or a hybrid approach that leverages both technologies. This ensures that every call is answered with the right balance of speed, personalization, and accuracy, catering to diverse business needs and customer expectations.

Key Capabilities

• AI Receptionist: Utilizes advanced AI to handle high-volume tasks like screening calls and scheduling appointments, with seamless escalation to live agents when needed. This offers a cost-effective and efficient first line of communication.
• Human Receptionists: Employs a network of over 500 North American-based live agents who provide professional, personalized service for every call, ensuring a high-quality customer experience.
• Customizable Instructions: A dedicated onboarding team works with clients to create tailored call playbooks that align with specific business needs, brand voice, and operational workflows, regardless of business size or location.
• Extensive Integrations: Connects with over 7,000 third-party applications, including CRMs, scheduling tools, and communication platforms, to automate workflows and sync data seamlessly.

Perfect For

Smith.ai is ideal for businesses looking to enhance their customer service, improve lead conversion rates, and streamline operations without the overhead of a full-time in-house receptionist. It's particularly beneficial for industries like home services, law firms, medical practices, and small to medium-sized businesses that experience high call volumes or require specialized intake processes.

The service provides a risk-free trial period, allowing businesses to experience the benefits of improved call handling and customer engagement firsthand. By automating routine tasks and ensuring no lead is missed, Smith.ai empowers businesses to focus on their core operations and strategic growth.