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Lorikeet: AI concierge for customer support across chat, email, and voice. Resolves complex issues with accuracy.
Lorikeet is a sophisticated AI-powered universal concierge designed to revolutionize customer support. It tackles complex customer challenges across multiple channels, including chat, email, and voice, with remarkable precision and accuracy. By automating the resolution of high-stakes issues and adhering strictly to your Standard Operating Procedures (SOPs), Lorikeet empowers your business to focus on core activities while ensuring customer satisfaction. This AI concierge doesn't just deflect; it actively resolves, learns from your systems, and knows precisely when to escalate to human agents, providing them with all necessary context for a seamless handover.
The platform distinguishes itself by moving beyond basic FAQ bots. Lorikeet integrates deeply with your business systems, such as Zendesk and Stripe, and internal APIs, enabling it to execute intricate workflows from start to finish. Whether it's a multi-step form completion, a complex refund process, or troubleshooting technical issues, Lorikeet handles it with efficiency. This capability is crucial for businesses aiming to scale their support operations without a linear increase in human resources, thereby reducing costs and improving response times significantly.
Lorikeet is ideal for businesses seeking to enhance their customer support efficiency and effectiveness. It's particularly valuable for companies experiencing high volumes of inquiries, those looking to reduce operational costs, and organizations aiming to improve customer satisfaction through faster, more accurate resolutions. It serves as a powerful tool for customer support teams, operations managers, and CX leaders aiming to scale their services intelligently.
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Resolves customer issues across chat, email, and voice with high accuracy, adhering to business SOPs.
Automates complex, multi-step workflows and processes, ensuring efficient and precise execution.
Intelligently escalates issues to human agents when necessary, providing complete context for swift resolution.
Integrates with existing business systems like Zendesk and Stripe for seamless data access and process execution.
Achieves up to 99% accuracy in issue resolution, significantly improving customer satisfaction and operational efficiency.
